BOARD OF MANAGEMENT
As an Inner West resident since moving to Sydney in 2000, Kylie joined the NCC as a Non-Executive Director and Company Secretary in December 2022. Outside of her NCC commitments, Kylie is leading the Customer Experience portfolio at Australia’s largest infrastructure project and Australia’s newest airport, Western Sydney International Airport (WSI), and readying for first flights in 2026.
Prior to joining WSI in August 2021, Kylie held several broad senior executive roles at Qantas Airways Group leading Customer Experience, the Qantas Catering Group, Innovation and Business Transformation over a 17 year career with Australia’s leading airline.
In 2020 Kylie co-founded Reimagine Group with her business partner, a customer transformation consultancy aimed at improving customer and business outcomes and delivering great experiences to all customers, no matter the age or need.
Kylie is a member of the Australian Institute of Company Directors and is currently undertaking a Master of Business Administration with a specialisation in Technology at the Australian Graduate School of Management, at the University of New South Wales.